tonight I had the opportunity in my marketing class to hear from Michael Kane, the general manager of Zion Ponderosa Ranch & Resort. he is an amazing speaker...I had heard him before and was even more excited for marketing tonight than I was for snowboarding earlier today!
Michael told the story of a time when he was standing in line at a grocery store in Salt Lake, and just happened to be in line behind a lady who was wearing a t-shirt from his river rafting company in (at the time) Jackson Hole, WY. he didn't say anything, not wanting to draw attention to himself, but the lady turned around and happened to recognize him as part of that company. as she was talking to him, she started to tell him "thank you" for the great experience his company accommodated for her trip with her mother. of course he liked to hear good feedback, but she didn't stop with "thank you." she proceeded to explain that shortly after that vacation with her mother, her mother passed away suddenly. and now every time she thinks of her mother, she thinks of the wonderful rafting trip they went on and the great time they had.
when someone in the class asked Michael what interested him in starting a rafting company, he basically said that it was his passion...he remembered one night in particular he couldn't fall asleep because he was too excited to get up in the morning and get to work! he loved working with people and sharing his passion with others.
my point? live your passion. set high goals for customer service no matter what field you are in...or even in your interactions with other people. each of us has the incredible potential to influence someone else. make it for good.
Thursday, February 25, 2010
Monday, February 22, 2010
Amen To That
the Sunday School teacher in my class yesterday read something from Elder M. Russel Ballard that hit me hard, and I think everyone should hear this:
“In the Church, we often state the couplet, ‘Be in the world but not of the world.’ As we observe television shows that make profanity, violence, and infidelity commonplace and even glamorous, we often wish we could lock out the world in some way and isolate our families from it all. …
“Perhaps we should state the couplet previously mentioned as two separate admonitions. First, ‘Be in the world.’ Be involved; be informed. Try to be understanding and tolerant and to appreciate diversity. Make meaningful contributions to society through service and involvement. Second, ‘Be not of the world.’ Do not follow wrong paths or bend to accommodate or accept what is not right. …
“Members of the Church need to influence more than we are influenced. We should work to stem the tide of sin and evil instead of passively being swept along by it. We each need to help solve the problem rather than avoid or ignore it” (in Conference Report, Apr. 1989, 100–101; or Ensign, May 1989, 80).
“In the Church, we often state the couplet, ‘Be in the world but not of the world.’ As we observe television shows that make profanity, violence, and infidelity commonplace and even glamorous, we often wish we could lock out the world in some way and isolate our families from it all. …
“Perhaps we should state the couplet previously mentioned as two separate admonitions. First, ‘Be in the world.’ Be involved; be informed. Try to be understanding and tolerant and to appreciate diversity. Make meaningful contributions to society through service and involvement. Second, ‘Be not of the world.’ Do not follow wrong paths or bend to accommodate or accept what is not right. …
“Members of the Church need to influence more than we are influenced. We should work to stem the tide of sin and evil instead of passively being swept along by it. We each need to help solve the problem rather than avoid or ignore it” (in Conference Report, Apr. 1989, 100–101; or Ensign, May 1989, 80).
Wednesday, February 10, 2010
"Hi, its nice to meet you. So, what do you do?"
"what do you do?" is my least favorite question to be asked at any time. as if you are defined by what you do. sure, when you first meet someone you want to show interest and learn about them. it is a common courtesy. but to start by answering such a question that will define who you are in that person's eyes from that time forth....Really?? who even wants to go there??
my favorite response to this question ("Whatever I want") is also a quote from my sister :) sure, it may sound like a cop out, but it takes people by surprise when you don't respond with "I'm a student" or "I work" or "I work and go to school." why don't we start with "how has your week been?" or "so, how is your life so far?" ok, maybe that's a little too encompassing. but still, you get my point.
my favorite response to this question ("Whatever I want") is also a quote from my sister :) sure, it may sound like a cop out, but it takes people by surprise when you don't respond with "I'm a student" or "I work" or "I work and go to school." why don't we start with "how has your week been?" or "so, how is your life so far?" ok, maybe that's a little too encompassing. but still, you get my point.
Monday, February 1, 2010
I ♥ Salt Lake
besides being in an awesome house with great roommates, I'm in an incredible ward and absolutely love going to school at the U. the community on campus is so diverse, which I probably wouldn't have appreciated without the diversity class I am currently taking.
the first day I walked on campus I saw 2 or 3 people carrying cameras, and wondered if that was typical for the U campus, since I had not seen that as typical before at any university. after about a month of school, I have seen several things that made me wish I had had a camera out and ready. one time I saw a guy riding a unicycle in full crash protection with a motorcycle helment, elbow/knee pads and everything. another time I saw somebody riding a tall bike almost like the one my dad made. today I saw a deer disappear into the trees on campus...right off 500 S! THAT was just cool to see.
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