Live Your Passion

tonight I had the opportunity in my marketing class to hear from Michael Kane, the general manager of Zion Ponderosa Ranch & Resort. he is an amazing speaker...I had heard him before and was even more excited for marketing tonight than I was for snowboarding earlier today!

Michael told the story of a time when he was standing in line at a grocery store in Salt Lake, and just happened to be in line behind a lady who was wearing a t-shirt from his river rafting company in (at the time) Jackson Hole, WY. he didn't say anything, not wanting to draw attention to himself, but the lady turned around and happened to recognize him as part of that company. as she was talking to him, she started to tell him "thank you" for the great experience his company accommodated for her trip with her mother. of course he liked to hear good feedback, but she didn't stop with "thank you." she proceeded to explain that shortly after that vacation with her mother, her mother passed away suddenly. and now every time she thinks of her mother, she thinks of the wonderful rafting trip they went on and the great time they had.

when someone in the class asked Michael what interested him in starting a rafting company, he basically said that it was his passion...he remembered one night in particular he couldn't fall asleep because he was too excited to get up in the morning and get to work! he loved working with people and sharing his passion with others.

my point? live your passion. set high goals for customer service no matter what field you are in...or even in your interactions with other people. each of us has the incredible potential to influence someone else. make it for good.